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FAQ

How can I contact the Customer Service?

The Customer Service of Giardini di Toscana is available from Monday to Friday, from 9 a.m. to 1 p.m. and from 2.30 p.m. to 4.30 p.m. and can be reached as follows:

 

Which payment methods are accepted?

We accept payment by Credit Card (VISA, Mastercard, American Express, Maestro, etc.), PayPal and Klarna.​

After how long will the order be shipped?

Once a new purchase is completed, the order is processed on the same day it is received, if received before 2 p.m., otherwise it will be processed on the next working day. As soon as the order is dispatched, the customer will receive an email with all the necessary data for tracking the package. If this does not happen, please contact our Customer Services at the following e-mail address: clienti@giardiniditoscana.com. Please note that our Customer Service is open from Monday to Friday. In the case of an order placed on a Friday late afternoon or during the weekend, the order will be processed and shipped on Monday of the following week.

How can I track my package?

As soon as the order placed is handed over to the courier, the customer receives an email with the link to track the package. Always check your spam mailbox. If the tracking email does not arrive, please contact our Customer Services (clienti@giardiniditoscana.com) and we will provide you with the tracking as soon as possible.

 

Can I receive free product samples?

With every 100 ml perfume order placed in our online shop, we will send you 3 free samples of Giardini di Toscana fragrances. Simply leave a comment in the notes field with the name of the fragrances you would like to try.  Samples are also available from authorized retailers.

 

Are our perfumes unisex? Are they seasonally related?

All our perfumes are unisex. The wording "men's/women's perfume" or "summer's/winters's perfume" is simply a commercial lettering due to a marketing philosophy that we do not like. From our point of view, what perfume has to give is mainly pleasure and emotion and therefore cannot be divided into categories.

What is our policy on environmental protection and respect for animals?

Giardini di Toscana has extremely strict ethical rules. We refuse to use raw materials extracted from animals or plants whose cultivation impairs the natural balance. We do not export to countries that demand animal testing and have no intention of doing so. All our products contain absolutely no animal-derived substances. There are many vegans among our customers, and we hold this issue in high regard. The essences inspired by animal odours are all strictly synthetic.

 

What are the ingredients of our products?

Please, find here below the list of ingredients of all our products:

Almafolia:

Ingredients: Alcohol Denat., Parfum, Aqua, Benzyl Salicylate, Limonene, Benzyl Benzoate, Hexyl Cinnamal, Linalool, Amyl Cinnamal, Benzyl Alcohol, Isoeugenol, Farnesol, Eugenol, Geraniol, Citral, Citronellol.

Bianco Latte:

Ingredients: Alcohol denat, Parfum, Aqua, Coumarin.

Bianco Oro:

Ingredients: Alcohol denat., Parfum, Aqua, Limonene, Linalol, Citral, Geraniol, Citronellol, Farnesol, Eugenol, Alpha-isomethyl-ionone.

Blu Indaco:

Ingredients: Alcohol denat., Parfum, Aqua, Benzyl salicylate, Limonene, Linalool, Citral, Benzyl alcohol,  Geraniol, Citronellol, Coumarin, 

BoraBora:

Ingredients: Alcohol Denat., Parfum, Aqua,  Benzyl benzoate, Hexyl cinnamal, Linalool, Hydroxycitronellal, Isoeugenol, Cinnamyl alcohol, Farnesol, Geraniol, Benzyl salicylate, Eugenol, Amyl cinnamal

Celeste:

Ingredients: Alcohol denat., Parfum, Aqua, Alpha-isomethyl ionone, Coumarin.

Christos:

Ingredients: Alcohol Denat., Parfum, Coumarin, Alpha-isomethyl ionone, Limonene, Linalool, Citronellol, Geraniol, Citral, Farnesol, Benzyl benzoate, Eugenol, Benzyl alcohol, Isoeugenol.

Colonia Nobile:

Ingredients: Alcohol denat., Parfum, Aqua, Limonene, Linalool, Citral, Benzyl Benzoate, Eugenol, Geraniol, Citronellol.

Rosso Radice:

Ingredients: Alcohol denat., Parfum, Aqua, Limonene, Linalool, Citral, Coumarin.

Rosso Rubino:

Ingredients: Alcohol denat., Parfum, Aqua, Coumarin, Linalool, Alpha-isomethyl ionone, Limonene, Citronellol, Geraniol, Citral, Cinnamal, Benzyl benzoate, Eugenol, Farnesol .

Scintilla:

Ingredients: Alcohol Denat., Parfum, Alpha-isomethyl ionone, Limonene, Benzyl benzoate.

Shabby Chic:

Ingredients: Alcohol denat., Parfum, Aqua, Benzyl Salicilate, Benzyl Benzoate.

Crema corpo Bianco Latte:

Ingredients: Ethylhexyl palmitate, Cetearyl alcohol, Glycerin, Parfum, Cetearyl glucoside, Hydrogenated polyisobutene, Tocopheryl acetate, Phenoxyethanol, Hydrogenated ethylhexyl olivate, Saccharide isomerate, Dimethicone, Potassium cetyl phosphate, Polyacrylamide, Opuntia ficus-indica stem extract, C13-14 isoparaffin, Hydrogenated olive oil unsaponifiables, Ethylhexylglycerin, Coumarin, Laureth-7, Tetrasodium glutamate diacetate, Citric acid, BHT, Sodium citrate, Sodium hyaluronate, Sodium benzoate, Potassium sorbate.

 

Crema corpo BoraBora:

Ingredients: Ethylhexyl palmitate, Cetearyl alcohol, Glycerin, Parfum, Cetearyl glucoside, Hydrogenated polyisobutene, Tocopheryl acetate, Phenoxyethanol, Hydrogenated ethylhexyl olivate, Saccharide isomerate, Dimethicone, Potassium cetyl phosphate, Polyacrylamide, Opuntia ficus-indica stem extract, C13-14 isoparaffin, Benzyl benzoate, Hexyl cinnamal, Hydrogenated olive oil unsaponifiables, Ethylhexylglycerin, Linalool, Laureth-7, Tetrasodium glutamate diacetate, Hydroxycitronellal, Citric acid, BHT, Sodium citrate, Sodium hyaluronate, Isoeugenol, Cinnamyl alcohol, Sodium benzoate, Farnesol, Geraniol, Potassium sorbate.

What should I do if I think I have received a counterfeit product?

If you believe you have received a counterfeit product, you should contact our Customer Service and provide details of the purchase (name of seller, place of purchase, etc.) so that we can assess all possible measures to fight against counterfeiting. Please also attach a photo of the box, the bottle and the lot indicated on the bottom of the bottle. This way we can let you know if the product is indeed fake. 

However, despite our fight against sites selling counterfeit and discounted Giardini di Toscana perfumes, the trade in fake products on the Internet is not easy to detect. We therefore remind all those who wish to purchase our products to do so exclusively on our official website or at our authorized retailers (both online shops and physical shops).

 

Which and where are our authorized retailers?

Please, find below the link to all our authorized physical and online retailers:

https://www.giardiniditoscana.com/dovetrovarci

 

How can I cancel my order?

To cancel your order, please contact clienti@giardiniditoscana.com. We will delete it if it has not already been sent.

 

Do you do gift wrapping?

Yes, of course! We also do gift wrapping. When ordering, please specify your request in the notes section, or  send an e-mail to clienti@giardiniditoscana.com

 

Are gift vouchers available?

Sorry, but no gift vouchers are available at the moment.

 

What should I do if the product I receive is damaged?

If you have received a damaged product, please contact our Customer Services by e-mail (clienti@giardiniditoscana.com) or via Whatsapp (+39 366 974 1631) within 15 days after delivery of the product. You must send detailed photos and videos of the problem encountered. Our Customer Service will assess the situation and, if the product is indeed damaged, you will receive a return label by email. The defective perfume, together with its original packaging, must be placed in a box with all necessary impact protection. 

As soon as the damaged product reaches the company, a check will be carried out, and if the problem is confirmed, a new package will be sent to you at no extra cost.

How do I return it? 

All information about returns is available at the following link: www.giardiniditoscana.com/resi

DISPOSAL

We use recyclable and eco-friendly packaging to reduce environmental impact. We actively strive to minimise the amount of materials used for packaging, favouring the use of easily disposable materials. Our goal is to minimise the environmental impact of our packaging during the disposal cycle. Furthermore, we are constantly looking for new solutions and strategies to further improve the sustainability of our products and packaging.

 

 

How can I dispose of my products correctly?

PERFUMES

Separate individual packaging components:

BOTTLE: GLASS C/GL 70 SEPARATE COLLECTION

CAP: WOOD FOR 5 SEPARATE COLLECTION

BOX: NON-CORRUGATED CARDBOARD PAP21 SEPARATE COLLECTION

SEPARATE COLLECTION

CHECK YOUR MUNICIPALITY'S REGULATIONS

KIT

Separate individual packaging components:

BOTTLE: GLASS C/GL 95 SEPARATE COLLECTION

LABEL: PLASTIC PVC 3 SEPARATE COLLECTION

BOX: NON-CORRUGATED CARDBOARD PAP21 SEPARATE COLLECTION

SEPARATE COLLECTION

CHECK YOUR MUNICIPALITY'S REGULATIONS

BODY LOTION

Separate individual packaging components:

BOTTLE: PLASTIC PET 1 SEPARATE COLLECTION

DISPENSER: PLASTIC C/PP92 SEPARATE COLLECTION

BOX: PAPER PAP21 SEPARATE COLLECTION

SEPARATE COLLECTION

CHECK YOUR MUNICIPALITY'S REGULATIONS

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