Shipping policy
ITALY
The shipping times:
- Estimated delivery time 1/3 working days with BRT or GLS
- Cash on delivery - not available
- Shipping costs in Italy vary according to the price ranges specified below.
- from € 0 to € 99 - rate of € 6
- over € 99 - FREE rate
EU/WORLD
- Estimated delivery time is 3/7 working days.
- Cash on delivery - not available
- All product prices on this website include VAT.
CUSTOMS FEES ARE UNDER THE RESPONSABILITY OF THE CUSTOMER
please check the customs fees applied by your country/region as a certain percentage of the value of the goods may be applied upon arrival in your country/region. The customer will be able to track the shipment thanks to the tracking number and/or link that will be sent to you directly by the courier after the order has been prepared. Damaged productIf the product or packaging arrives to the customer damaged or ruined due to shipping, the customer must take photos of the damaged product and contact our customer service immediately by sending an email to clienti@giardiniditoscana.com.
Damaged Product
If the product or its packaging arrives damaged or broken due to shipping, the customer is requested to contact our Customer Service (clienti@giardiniditoscana.com) and provide detailed photographs. Without photographic evidence of the damaged product, we will not be able to process any returns, replacements, or refunds. All claims regarding damaged goods must be submitted via email within 30 days from the date the customer receives the merchandise.
