PRIVACY POLICY
Information on the processing of personal data pursuant to art. 13 of EU Reg. 679/2016 for the use of the e-commerce service
Pursuant to Legislative Decree 196/2003 and subsequent amendments, EU Regulation 2016/679, and Legislative Decree 101/2018
In compliance with EU Regulation 2016/679 (General Data Protection Regulation), we provide the necessary information regarding the processing of personal data provided. This policy does not apply to other websites that may be accessible via links on the domain holder's websites.
This notice is provided pursuant to Article 13 of EU Regulation 2016/679 (General Data Protection Regulation) and is also inspired by Directive 2002/58/EC, as updated by Directive 2009/136/EC on cookies, as well as by the decisions of the Italian Data Protection Authority (Garante) of 08/05/2014 and 10/06/2021 on cookies and the EDPB Guidelines 05/2020 on consent under GDPR, adopted on 04/05/2020.
PROCESSABLE PERSONAL DATA
"Personal data": any information relating to an identified or identifiable natural person ("data subject"). A natural person is considered identifiable if they can be identified, directly or indirectly, with reference to an identifier such as a name, identification number, location data, online identifier, or one or more elements characteristic of their physical, physiological, genetic, mental, economic, cultural, or social identity.
Browsing Data
The IT systems and software procedures used to operate the website acquire personal data during navigation (IP addresses, URI/URL of requested resources, request times, etc.), necessary for the website's functionality.
Data Provided by the User
The voluntary submission of messages or the completion of forms results in the acquisition of personal data necessary to respond to the requests.
Specific Notices
Specific notices will be provided on the website pages in relation to particular services or data processing activities.
PURPOSE OF PROCESSING AND LEGAL BASIS
Personal data is processed for the following purposes:
Provision of Services: to manage activities related to the website.
Personalized Advertising: to use data for personalized and non-personalized advertising through cookies.
Legal Obligations: to comply with legal provisions and competent authorities.
The legal basis for processing is the explicit consent of the users, when required.
COOKIES
For more details about cookies used on our website, refer to the Cookie Policy.
WHAT TYPE OF INFORMATION ARE WE COLLECTING?
We collect and process the following personal data:
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Voluntarily provided data: Name, email address, phone number, password, order details, comments, feedback, reviews, and recommendations.
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Technical information: IP address, device type, operating system, browser, and connection data.
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Browsing data: Information collected through software tools, such as page response times, visit duration, site interactions, and navigation methods.
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Payment data: Managed by secure third-party payment providers (e.g., PayPal and Klarna). We do not directly store your credit card details.
HOW DO WE COLLECT INFORMATION?
We collect personal information through various interactions on our website, including but not limited to the following processes:
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When you contact us via forms: If you send us a message through a contact form, we collect the information you provide, such as your name, email address, and any details included in your message, to respond to your inquiry.
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When you make a purchase: During the checkout process, we collect personal information necessary to complete your transaction, such as your name, billing and shipping address, email address, and payment details. This information is used solely to process your order and ensure successful delivery.
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When you subscribe to our newsletter: If you sign up for our newsletter, we collect your email address to send you updates, promotional offers, and other relevant communications. You can unsubscribe at any time by following the instructions provided in the emails.
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When you browse our website: We use cookies and similar technologies to collect browsing data, such as your IP address, session details, and preferences, to improve your experience and optimize our services (with your consent where required).
The information collected through these interactions will only be used for the specific purposes outlined in this policy.
WHY DO WE COLLECT THIS TYPE OF PERSONAL INFORMATION?
We collect personal and non-personal information for the following purposes:
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To provide and manage our services: We use personal data to process orders, handle transactions, and ensure accurate delivery of purchased products.
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To provide continuous assistance and technical support: Personal information enables us to respond to inquiries, resolve technical issues, and offer effective customer service.
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To communicate with our visitors and users: We use your data to send service-related notifications, general or personalized communications, and promotional messages (with your consent, if required).
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To create aggregated statistical data: The information collected may be used to generate anonymous and aggregated statistics that help us improve our services and optimize the website's performance.
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To comply with applicable laws and regulations: Personal data may be processed to fulfill legal and regulatory obligations, such as managing tax documentation or preventing fraud.
These data are collected and used solely to enhance your experience on our website and fulfill the purposes outlined above, in compliance with applicable data protection regulations.
HOW DO WE STORE, USE, SHARE, AND DISCLOSE THE PERSONAL INFORMATION OF OUR WEBSITE VISITORS?
We ensure that all personal information collected from our website visitors is handled securely and in compliance with applicable regulations. Here’s how we manage your data:
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Storage of Data:
Our website is hosted on a secure platform provided by Wix.com. The data collected is stored through the provider's data storage, databases, and general applications. Your information is kept on secure servers protected by firewalls. -
Usage of Data:
The personal data we collect is used exclusively for the purposes described in this privacy policy, such as processing orders, providing customer support, and enhancing your experience on our website. -
Sharing of Data with Third Parties:
We may share your personal data with trusted third-party services that assist in operating our website and business, including payment gateways (PayPal, Klarna) and delivery services. These providers adhere to strict security standards and use your data only for the specific purposes of their services.
For example:-
Payment details are managed by PCI-DSS-compliant payment processors to ensure secure handling of credit card information.
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Shipping information is shared with logistics partners to ensure accurate delivery.
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Disclosure to Authorities:
We may disclose personal data to regulatory authorities or law enforcement agencies if required by law or to protect our legal rights, prevent fraud, or ensure the safety of our users. -
Retention Period:
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once no longer needed, the data is securely deleted or anonymized. -
Data Protection Measures:
We implement advanced security measures to protect your data from unauthorized access, disclosure, or alteration. These include encryption protocols, secure servers, and regular monitoring.
If you have questions or require further information about how we handle your data, feel free to contact us at clienti@giardiniditoscana.com.
HOW DO WE COMMUNICATE WITH OUR WEBSITE VISITORS?
We may contact you using the personal information collected on our website for various purposes, always in compliance with applicable regulations. Below, we explain how and why we might communicate with you:
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Means of communication used:
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Email
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Text messages (SMS)
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Phone calls
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Regular mail
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Purpose of communication:
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Order management: We contact you to confirm orders, update you on shipment status, or resolve issues related to purchases.
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Customer support: We respond to support requests, inquiries, or complaints.
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Updates and notifications: We inform you about changes to our services, privacy policy, or other terms.
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Promotions and marketing: We send emails or messages with special offers, promotions, new products, or surveys to improve our services (only with your prior consent, if required).
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Feedback collection: We may invite you to participate in surveys or questionnaires to gather your opinions and enhance your experience.
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Legal obligations: We contact you to comply with applicable laws or contractual agreements.
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How to opt out of communications:
You can opt out of receiving promotional or marketing communications at any time:-
By clicking the unsubscribe link included in every marketing email.
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By contacting us directly at clienti@giardiniditoscana.com to request removal from our communication lists.
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Please note that communications related to order management or legal obligations cannot be deactivated, as they are necessary for the proper provision of our services.
For further information, feel free to contact us at clienti@giardiniditoscana.com.
HOW DO WE USE COOKIES AND OTHER TRACKING TOOLS?
Our website uses cookies and other tracking technologies to collect information about site usage, enhance user experience, and optimize our services. Below, we provide detailed information on the types of cookies we use, the data they collect, and how they are utilized.
What are cookies?
Cookies are small text files sent to the visitor's browser and stored on their device. They are used to collect information about user behavior, such as language preferences, products viewed or purchased, and other actions performed on the site.
Types of cookies we use
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Essential cookies:
These cookies are necessary for the website to function properly. Examples include:-
Managing security and preventing fraud.
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Identifying registered users.
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Operating the shopping cart and checkout process.
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Performance cookies:
These cookies are used to monitor the effectiveness of the website and improve navigation. Examples include:-
Analyzing session duration and page response times.
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Conducting experiments to optimize the user interface.
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Marketing and third-party tracking cookies:
These cookies are used to personalize offers and advertisements, monitor user behavior, and analyze aggregated data. Examples include:-
Google Analytics to analyze traffic and interactions on the site.
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Facebook Pixel to track advertising campaigns.
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DoubleClick for display advertising.
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How we use cookies
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To ensure the security and proper functioning of the site.
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To personalize the browsing experience and remember user preferences (e.g., language or shopping cart).
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To monitor and analyze website performance.
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To provide personalized advertisements and targeted marketing campaigns.
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To collect aggregated statistical data to help improve our services.
Information sharing
Some cookies are provided by third parties, such as Google Analytics, Facebook, and other services integrated into our site. These third parties may collect and store data according to their own privacy policies. We do not have direct control over these technologies and recommend reviewing their privacy policies for further details.
How to manage cookies
You have control over the cookies used on our website and can manage them through your browser settings or by using the cookie banner that appears on your first visit.
Here are some useful resources for managing cookies in major browsers:
To disable tracking via Google Analytics on all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
Use of Personal Data and Cookies for Ad Personalization
Our website uses cookies and other tracking technologies to enhance user experience, monitor site performance, and personalize the advertisements shown to users. Specifically, your personal data and collected cookies may be used to:
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Display relevant ads based on your preferences and interests.
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Measure and analyze the performance of advertising campaigns.
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Personalize content and ads based on your activity on the site.
The collection and use of your personal data for ad personalization occur only with your consent, which can be provided or declined through the cookie consent banner that appears during your visit.
For more details on how cookies are used and your options regarding ad personalization, please see our Cookie Policy.
If you wish to change your cookie preferences or withdraw your consent for ad personalization, you can do so at any time via the settings on our site or in your browser.
Cookie consent
We ask you to accept or decline non-essential cookies via the cookie banner that appears during your visit. You can modify your preferences at any time through the site's settings.
For more information about how we use cookies or if you have any questions, please contact us at clienti@giardiniditoscana.com.
DATA CONTROLLER AND CONTACT INFORMATION
The Data Controller of the website https://www.giardiniditoscana.com/ is GIARDINI DI TOSCANA S.R.L., with its registered office at Via XXVIII Agosto, 7 - 52011 Bibbiena (AR), VAT number 02264320512.
You can contact the Data Controller at: clienti@giardiniditoscana.com.
TO WHOM IS PERSONAL DATA DISCLOSED?
Personal data collected may be shared with entities acting as data processors (Article 28 of EU Regulation 2016/679) and/or as individuals acting under the authority of the Data Controller or Processor (Article 29 of EU Regulation 2016/679). Specifically, data may be shared with:
Companies contractually linked to GIARDINI DI TOSCANA S.R.L.
Providers of IT system management services used by GIARDINI DI TOSCANA S.R.L.
Freelancers, consultants, and professional firms
Service providers for the activities mentioned above (e.g., communication, printing brochures, websites, videos)
Platform providers for the services mentioned above (e.g., hosting, video platforms)
Competent authorities to comply with legal obligations
Google Ads: for personalized advertising. More information is available on the Google Business Data Responsibility site.
Google Analytics: for traffic analysis and user behavior tracking.
Hosting Platforms: for website content management.
Marketing Companies: for promotional activities.
IT and External Consultants: for technical and administrative support.
An updated list of data processors is available upon request by contacting: clienti@giardiniditoscana.com.
TRANSFER OF DATA OUTSIDE THE EU
Personal data is not transferred outside the European Union and the European Economic Area unless explicitly required and with appropriate safeguards in place.
AUTOMATED DECISION-MAKING
We do not use automated decision-making processes, including profiling.
USER RIGHTS
Users can:
Access their personal data.
Request correction, deletion, restriction, or portability of data.
Withdraw consent at any time.
To exercise your rights, contact: clienti@giardiniditoscana.com.
CHANGES TO THE PRIVACY POLICY
The Data Controller reserves the right to modify, update, add, or remove portions of this privacy policy at its discretion. Changes will be published on our website.
Last Updated: 25/11/2024