1. European Union (EU) Countries
To exercise the right of withdrawal within 14 days from the date of delivery, the customer may submit a return request directly through the guided procedure available in their Customer Account, accessible from the order details or from the navigation menu located in the website footer.
Alternatively, the customer may contact our Customer Service at clienti@giardiniditoscana.com, providing:
- Order number;
- Purchaser's full name;
- Declaration of the intention to return the product.
Once the request has been received, Customer Service will provide confirmation and authorization for the return.
Products must be returned to the following address:
Giardini di Toscana S.r.l.
Via della Libertà 22/A - Soci
52011 Bibbiena (AR)
Italy
2. Conditions for Return Acceptance
To be accepted, the returned product must meet all of the following conditions:
- Be intact, unused, and unaltered;
- Be returned in its complete original packaging;
- Be accompanied by proof of purchase;
- Have the warranty seal perfectly intact.
Returns will not be accepted for products that are:
- Opened;
- Missing the warranty seal;
- Used, even if only sprayed a few times;
- Damaged;
- Incomplete;
- Altered or modified from their original condition.
The customer is responsible for properly packaging the returned product and must take all necessary precautions to prevent damage during transport.
3. Products Excluded from the Right of Withdrawal
For hygiene, safety, and product quality reasons, returns are not accepted for:
- Discovery Kit;
- Customizable Kit;
- Layering Kit;
- Bianco Latte Body Cream;
- BoraBora Body Cream;
- Celeste Body Cream;
- Blu Indaco Body Cream.
4. Refunds
Once the returned goods have been received and inspected, the refund will be processed within 30 days of receipt.
The refunded amount will correspond to the value of the returned products, excluding the original shipping costs paid for the order.
Should the customer wish to receive the refund using a payment method different from the one used for the purchase, this must be communicated in advance to Customer Service.
5. Return Shipping Costs
Return shipping costs are entirely the responsibility of the customer.
We strongly recommend using a reliable courier service with tracking, as Giardini di Toscana cannot be held responsible for products lost or damaged during the return shipment.
RETURNS FROM NON-EU COUNTRIES
Due to current international regulations governing the air transport of perfumes and alcohol-based products, we are unable to accept returns from countries outside the European Union.
Therefore, all orders shipped to non-EU countries are considered final and cannot be returned or refunded due to a change of mind or the exercise of the right of withdrawal.
The only exceptions are the following products, which may be returned in accordance with the general return conditions:
- Burro Canapa T-Shirt;
- Refillable Bottle.
This does not affect the provisions set out under the section "Damaged, Defective or Incorrect Products."
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Customers are required to inspect the delivered products as soon as possible and, in any case, within the shortest reasonable time after delivery, to ensure that they are intact and correspond to the order placed.
Any damage, defect, or discrepancy must be reported to our Customer Service within 14 days from the delivery date shown in the shipment tracking.
The report must include:
- Order number;
- Photographs of the product received;
- Photographs of both the outer and inner packaging.
If it is verified that the product arrived damaged or that an incorrect item was shipped due to an error attributable to Giardini di Toscana, we will, at no cost to the customer:
- Replace the damaged product; or
- Send the correct product.
ORDER CANCELLATION
Customers may request the cancellation of their order directly through the guided procedure available in their Customer Account, accessible from the order details or from the navigation menu located in the website footer.
Alternatively, they may contact our Customer Service.
Cancellation requests may only be accepted within one hour of receiving the order confirmation email.
Once the order has been shipped, cancellation will no longer be possible, and the return conditions applicable to the destination country shall apply instead.
